Privacy Policy

Who we are

This website is operated by:

Julio Ferreira Pâtisserie & Co. is responsible for the processing of personal data described in this Privacy Policy.

Scope of this policy

This Privacy Policy explains how we collect, use, store and protect personal data when you visit this website, submit an enquiry or contact us through email, WhatsApp or another available communication channel.

Personal data means information that identifies you or could reasonably be connected with you.

Information we collect

When you contact us or submit an enquiry, we may collect:

• Your name.
• Your email address.
• Your telephone number.
• Information about your event, order request or preferred date.
• The content of your message.
• Any other information you choose to provide.

When you visit the website, certain technical information may also be collected automatically, including:

• Your IP address.
• Browser and device information.
• Pages visited and time spent on the website.
• Referring website or source.
• General location and website-usage information.
• Cookie and analytics identifiers.

How we use your information

We may use personal data to:

• Respond to enquiries and requests.
• Discuss potential pastry orders, catering services or events.
• Prepare quotations and take steps requested before entering into an agreement.
• Communicate about an existing order or service.
• Prepare and fulfil reservations made through third-party platforms.
• Operate, secure and improve the website.
• Understand how visitors use the website.
• Prevent misuse, fraud or technical problems.
• Fulfil legal, accounting or administrative obligations.

We do not sell personal data.

Contact forms and email

Information submitted through the contact form is processed for the purpose of responding to your enquiry.

The website and its forms are hosted through Squarespace. Messages may also be received, stored and processed through Google Workspace when you communicate with us by email.

Submitting an enquiry through this website does not create a confirmed order or contract. Any order details, availability, pricing and payment arrangements will be confirmed separately.

Website hosting and Squarespace Analytics

This website is hosted by Squarespace. Squarespace may process technical information and use cookies necessary to provide, secure and operate the website.

We may also use Squarespace Analytics to understand general website activity, including page visits, traffic sources, device information and visitor interactions.

Google Analytics

This website may use Google Analytics to understand how visitors interact with the website.

Google Analytics may process information such as your IP address, device and browser details, pages visited, session duration, approximate location and referral source. It may use cookies or similar technologies for this purpose.

Where consent is required, Google Analytics will only be activated after you accept analytics cookies through the website’s cookie banner.

Third-party platforms and external services

This website may contain links to external services, including WhatsApp, Instagram and solo.quando.

When you follow an external link, the relevant provider may collect and process your personal data according to its own privacy policy. We do not control the privacy practices of these external platforms.

Service providers and recipients

We may share or receive personal data through service providers where necessary to operate the website, communicate with customers and fulfil enquiries or reservations.

These providers may include:

• Squarespace, for website hosting, contact forms and analytics.
• Google, for Google Workspace and Google Analytics.
• Meta services, when you choose to use WhatsApp or Instagram.
• solo.quando, when you reserve or purchase one of our products through its platform.
• Payment providers used by an external ordering platform.
• Professional advisers or public authorities where disclosure is legally required.

Each independent provider processes personal data according to its own contractual and legal responsibilities.

International data transfers

Some service providers may process or store personal data outside Switzerland.

Where personal data is transferred to a country that does not provide an adequate level of data protection, appropriate safeguards may be used, such as recognised contractual protections or another legally permitted transfer mechanism.

How long we retain information

We retain personal data only for as long as necessary for the purpose for which it was collected.

General enquiries that do not result in an order are normally deleted when they are no longer needed, generally within 24 months.

Information relating to confirmed orders, invoices, reservations or business records may be retained for longer where necessary to fulfil contractual, accounting, tax, food-safety or other legal obligations.

Your rights

Subject to applicable data-protection law, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal data.
• Object to or request restriction of certain processing.
• Withdraw consent for future processing.
• Request a copy of certain personal data.
• Submit a complaint to the competent data-protection authority.

Withdrawing consent does not affect processing that occurred before the withdrawal.

To make a request, contact hello@julioferreira-patisserie.com .

We may need to verify your identity before fulfilling a request.

Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or online transmission method can be guaranteed to be completely secure.

Automated decisions

We do not use personal data collected through this website to make solely automated decisions that produce legal or similarly significant effects.

Any automated processing performed independently by a third-party platform is governed by that platform’s own privacy policy.

Changes to this Privacy Policy

We may update this Privacy Policy when the website, our services, our third-party providers or applicable legal requirements change.

The latest version will always be published on this page with its effective date.

Contact

For questions about this Privacy Policy or how your personal data is handled, contact: